Eduardo Bolaños

Cybersecurity professional currently pursuing a Master's Degree in Cybersecurity, with hands-on experience in security operations, incident management, endpoint protection, vulnerability management, and IT support across healthcare and financial environments. Experienced with Microsoft Sentinel, Microsoft Defender for Endpoint, Microsoft Intune, Qualys VMDR, Azure DevOps, Zendesk, and SOC 2 Type II security controls. Passionate about information security, continuous learning, and delivering effective security solutions while pursuing CompTIA Security+ and eJPT certifications.

Cybersecurity Advisor / IT Support at Pioneer Credit Solutions (2024-03 – Present)

• Managed incident lifecycle using Zendesk and Azure DevOps.
• Provided Tier 1/2 IT support and troubleshooting for end users.
• Monitored security events and assisted in incident response activities.
• Assisted with endpoint security monitoring and remediation activities.
• Documented, tracked, and resolved incidents following IT Service Management (ITSM) best practices.
• Collaborated with technical teams to ensure timely resolution of security and IT issues.

Cybersecurity Advisor / IT Support at Clear Financial Consulting (2023-07 – 2024-02)

• Managed endpoint protection and device administration using Microsoft Intune.
• Implemented and reviewed SOC 2 Type II Security Controls.
• Provided general IT support using AnyDesk, Remote Desktop Protocol (RDP), and ServiceDesk.
• Supported Attorney Network Services with technical support and troubleshooting.
• Managed and tracked support tickets using Azure DevOps.

Cybersecurity Internship at Hospital del Trabajador (2024-01 – 2024-12)

• Monitored and protected organizational assets using Microsoft Defender and Microsoft Sentinel.
• Investigated security alerts using Kusto Query Language (KQL).
• Performed vulnerability management and remediation tracking using Qualys VMDR.
• Reviewed and validated SOC 2 Type II Security Controls.
• Supported endpoint security operations within a healthcare environment.

Master's Degree in Cybersecurity