Administración / Gerencia / Operaciones
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Manager and Administrator with over 15 years of experience in operations management and project leadership. Specialized in data analysis and process optimization within the hospitality, SaaS, e-commerce and technology industries. Recognized for leadership skills, strategy development, and a continuous improvement approach, I have managed teams in multinational environments and led high-impact projects.
Certified in Scrum, Six Sigma, and Agile Project Management, with advanced expertise in data analysis tools and business management systems. Capable of optimizing processes, enhancing profitability, and ensuring operational excellence.
Selina Hostels, Costa Rica | May 2022 - January 2023
● I directed national operations aligned with corporate strategies.
● Supervised general managers in different locations, ensuring operational efficiency.
● Act as a liaison between local teams and corporate management for decision making.
● Act as Project Manager for country operations, analyze data, create reports, deliver presentations for meetings and events. (Forecast, Budget, Revenue, Run Rate, Forecast Backlog, Retail and Food & Beverage Inventory Supervisor, Rooms, Tableau Report Manager, Food & Beverage experience by departmental analysis.
● Manage administrative tasks for directors and departments.
Project Manager & Intern Account Manager
Amazon, Costa Rica | September 2015 - November 2020
● Led operational improvement projects, reducing monetary losses and optimizing processes.
● Managed teams to enhance key metrics and SLA performance in fraud prevention and customer service.
● Developed and implemented SOPs and training programs on a global scale.
VOIP Network Engineer (C.U.C.M)
Cisco Systems, Costa Rica | July 2011 - June 2012
● Led design meetings for VoIP infrastructure improvements.
● Documented and optimized call flow configurations in corporate networks.
● Coordinated preventive maintenance for telecommunications hardware and software.
Hotel Gran Bilbao, Hotel Radisson, Hotel Sheraton, Hotel Aurora Holiday Inn
Held multiple roles in administration, reception, and event management between 2007 and 2014, excelling in the planning and execution of corporate and social events. Managed reservations, logistics, and customer service, ensuring high satisfaction levels. Additionally, supervised teams, optimized operational processes, and implemented strategies to enhance profitability and efficiency in each area
● Planning and execution of corporate and social events.
● Optimization of operations in customer service, sales, and revenue management.
● Personnel supervision and assurance of high service standards.
Universidad Latina de Costa Rica | 2025 - Current studies
● SCRUM Foundation Professional (CertiProf, 2022)
● Six Sigma Yellow Belt (6sigmaStudy, 2022)
● Hotel General Manager (Selina Management Institute, 2022)
● Fundamentals of Agile Project Management (PMI, 2024)
● Accounting Assistant (I.N.A, 2006)
