Fernando

Highly motivated and customer-focused professional with a solid understanding of dynamics, proactivity and customer service to obtain a position where I can offer my skills and qualifications to grow with the company.

corporacion servivalores SA. (2010-01 – 2012-07)

• Customer service.
• Analyze credit card statements.
• Formalize credit cards and personal credits as well.
• Daily inventory of credit cards.

Foundever (2022-01 – 2024-03)

• Customer service.
• Worked in two different accounts in the company
• Handled products like Capsules, Chewables, Shakes based on the nutritional area.
• Answered inbound calls
• Track customer’s order and coordinate with different departments to provide a solution as soon as possible.
• Review accounts for balance due and payment issues.
• Authentication of each call to ensure I am speaking with accurate person before
• Disclosure of personal information
• Provide assistance with deposits and bitcoin issues
• Payments and deposits.

Concentrix (2024 – 2024)

• Chat support
• Receive and resolve many cases from all the world, related with technical devices.
• Provide the best assistance following the guidelines to isolate the issue.

Client Services Incorporated (2024 – 2025)

• Activate credit cards.
• Report lost or stolen cards.
• Change personal information.
• Credit limit increase.
• Credit limit decrease.
• Income update.
• Provide statements information.
• Open disputes for missing payments and missing statements.
• Change cycle date and payment date.
• Process payments.
• Track credit cards.
• Refund request.
• Credit balance refund request.

High School – High School Norma’s Steinvorth, Heredia. (2009 – 2009)

Accounting Assistance – I.N.A.” Instituto Nacional de Aprendizaje. (2013 – 2013)

Inglés Ejecutivo para Centros de Servicio – I.N.A.” Instituto Nacional de Aprendizaje. (2016 – 2016)