Ejecutivo de Soporte Tecnico , Servicio al Cliente y Cobros
Enviá una oferta de trabajo directamente a este candidato
Customer Service professional with over 6 years of experience in call center and customer support environments. Strong ability to handle high-volume inbound and outbound calls, resolve customer issues, and deliver high-quality service while meeting KPIs and service level agreements. Skilled in communication, problem-solving, and conflict resolution. Fluent in English and Spanish. Proficient in Microsoft Office, Windows, and CRM and call center systems.
Customer Service Representative at Costa Rica Contact Center
Handled inbound and outbound customer service calls in high-volume environments with focus on customer satisfaction and quality assurance.
Customer Service / Lender Advisor at BGO
Assisted customers with loan applications and financial product inquiries while maintaining compliance with company policies.
Customer Service Representative / Collector at United Collection Bureau
Managed inbound and outbound calls related to customer accounts with negotiation and professional service delivery.
High School Diploma (G.E.D) – Liceo Lic. Mario Vindas S. (2015)
Specialized Training in English for Contact Centers – Instituto Nacional de Aprendizaje (2016)
Specialized Training in Basic Computer Applications – Instituto Nacional de Aprendizaje (2016)
