Francela Vindas

Especialista en Ventas

Talento

Alajuela0Miembro desde 5 de diciembre de 2022

Sales & NegotiationData AnalysisPremium Customer ServiceWorkflow OptimizationCRM SystemsOracle SystemsNeuro-Linguistic ProgrammingLeadershipAssertive Communication

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Sales & NegotiationData AnalysisPremium Customer ServiceWorkflow OptimizationCRM Systems

Sobre mí

Result-oriented professional with experience in multinational corporate environments, specializing in data management, sales support, and customer service through CRM and Oracle systems. Trained in Neuro-Linguistic Programming (NLP) and leadership, I apply assertive communication to drive sales persuasion and resolve complex conflicts in high-pressure settings. I combine an analytical mindset with a strong focus on achieving targets and ensuring client satisfaction.

Experiencia

Sales Executive & Client Relations at Motos AV (2024-12 – 2026-01)

Led the full sales cycle for motorcycles and maintenance service packages, managed international supply chain, and implemented client retention strategies.

Full Sales Cycle: Led the reception, advisory, and closing of sales for motorcycles and comprehensive maintenance service packages.
International Supply Management: Coordinated the logistics and procurement of specialized spare parts from abroad, optimizing delivery times and customer satisfaction.
Client Retention & Follow-up: Implemented a post-sales tracking system to maintain constant communication with clients regarding vehicle status, ensuring a premium service experience.
Strategic Cross-selling: Increased average ticket value by strategically offering oils, high-performance components, and specialized accessories during the intake process.

Analyst Intern Customer Service & Data Analyst at Emerson Costa Rica (2024-10 – 2024-11)

Managed direct customer interactions and data entry within CRM and Oracle systems, improved order processing accuracy, and ensured customer compliance.

Managed direct customer interactions, ensuring efficient and accurate data entry within CRM and Oracle systems.
Improved the accuracy of corporate order processing, significantly reducing errors in account management.
Ensured full compliance with specific customer requirements through meticulous attention to detail, strengthening client retention.