Frank Pagnusatt

Spanish Percentage of proficiency: 100% English Percentage of proficiency: 90% French: Percentage of mastery: 100%

Work Experience

Smile Direct September 2018-January 2023

Supervisor : In charge of a team of 10 members for the French and Canadian market.

Game center group July 2015 - April 2018

Agent in charge of answering queries and solving problems related to applications managed by the company via email in French/English languages.

Kokoa lodge

April 2011 - May 2015

Administrator : In charge of a complex of 8 cabins.

Hp

June 2007 - May 2011

HP Team Leader: work and assist with any business support team requirements, work towards reducing attrition, participate in initiatives and projects that generate process improvements and overall business needs, ensure team performance meets required metrics, serve escalations, assist my supervisor in the focal point review process, develop training plans for each employee, conduct one on one sessions, while team leader for HP LCCA Canada, I have planned and executed some projects, for metrics reduction which have yielded excellent results towards meeting metrics, as well as motivational plans for my team.

Language line

November 2003 - April 2007

Over the phone interpreter, answering calls from medical companies, doctors, 911, hospitals, fema, and other financial and service companies.

Dsi July 1999 - July 2002 handling over-the-phone sports betting for Agent clients.

United airlines: August 1994 - November 1998 passenger service weight and balance baggage claim coordinator.

American airlines March 1992 - May 1994 passenger service agent - baggage claim - baggage claim coordinator

ECOLE COMMERCIALE DE TOULON September 1988 - July 1990 Unfinished

LYCEE FREDERIC MISTRAL January 1976 - January 1987 High school diploma

Complementary studies : medical interpreter certification language line March 2006 - May 2006