Application Support Engineer | Software Developer
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Hi! I'm a Senior Application Support Engineer with over 15 years of experience in troubleshooting and customer management. I am transitioning into a Software Developer.
I'm about to finish a BA in Computer Science and will like to work as a Backend programmer using languages like .NET C# and Rust. I've even been taking extra courses on Pluralsight and LinkedIn Learning to hone my skills in software development.
One thing that's important to me is my family. I believe in a work-life balance where I have time for the things that matter most. I want to find a company that values that too.
I'm excited to see where this next chapter takes me. Let's connect and chat more!
Customer Success Engineer Citrix Nov 2020 - Present• Achieved customer satisfaction by providing technical support and solutions for a range of Citrix solutions, mainly Desktop as a Service (DaaS), Virtual Apps and Desktops (CVAD), Application Delivery Controller (ADC)
Senior Support Engineer Citrix March 2016 – Nov 2020• Led and managed a high volume of support requests, consistently meeting or exceeding team targets and achieving a resolution rate of 80% or higher.
Migration Support Senior Analyst Quest Software Sept 2014 – Feb 2016• Supported applications such as Migration Manager for Exchange that migrated mailboxes and their corresponding Active Directory objects. From IBM Lotus Notes or legacy exchange servers to Exchange 2019 on-prem or MS O365
Auxis Nov 2013- Jul 2014• Monitored network systems and servers to ensure optimal performance and availability.
Support Engineer for HP Operation Manager Hewlett Packard Oct 2007 – Oct 2013• Investigated and resolved complex technical issues related to system configuration, installation, and maintenance, utilizing technical tools such as log analysis, system monitoring, and debugging.
Bachelor of Science in Computer Engineering Universidad FidélitasHeredia, Costa RicaGraduation Date 2023AZ-900: Azure Fundamentals Certified MicrosoftHeredia, Costa RicaDate 2021