Idanna Gonzalez

Customer service-oriented professional with experience in live user interaction, sales, and client communication in both English and Spanish. Strong interpersonal skills with the ability to connect easily with people, remain patient under pressure, and provide positive customer experiences. Experienced working in fast-paced environments, handling customer inquiries, resolving issues, and managing independent client services.

Adaptable, emotionally intelligent, organized, and eager to continue growing professionally in the customer service industry.

Independent Beauty Technician - Self-Employed - San José, Costa Rica

(2021-11)

• Provided beauty services including makeup, eyebrows, eyelashes, and nail services.
• Managed customer appointments, payments, and client communication.
• Delivered personalized customer service while maintaining strong client relationships.
• Handled customer concerns and resolved issues professionally.
• Managed business organization independently.
• Built customer loyalty through professionalism, communication, and attention to detail.

Live Casino Presenter - Dunhill Group & Associates SA - Costa Rica

(2024-07 - 2025-09)

• Presented live online casino games in English while interacting with users in real time.
• Maintained engaging and professional communication with international users through live chat interaction.
• Assisted with customer concerns and communicated technical or connection issues to the support team.
• Worked collaboratively with production and operational staff in a fast-paced live environment.
• Demonstrated confidence, adaptability, and strong verbal communication skills during live broadcasts.

Product Promoter / Sales Representative - Arándanos - Costa Rica

(2019-01 - 2020-03)

• Promoted and sold products directly to customers in a face-to-face environment.
• Assisted customers with product information and recommendations.
• Developed strong communication and sales skills through daily customer interaction.
• Maintained a positive and professional attitude while working with different types of customers.

High School Diploma - CINDEA Escazú (2019-01)