Junior Salesforce Administrator
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As a dedicated Salesforce Administrator, I thrive on transforming complex challenges into streamlined solutions. With a strong focus on Configure Price Quote (CPQ) systems, I help businesses enhance their sales processes and drive efficiency.
My technical toolkit includes proficiency in Office 365, JavaScript, HTML5, and CSS3, which allows me to create user-friendly interfaces and improve overall user experience. I also have hands-on experience with SQL Server and development environments like Visual Studio, NetBeans, and IntelliJ IDEA, where I build applications that are both functional and scalable.
My foundation in Object-Oriented Programming and design patterns empowers me to design systems that are not only efficient but also maintainable over time. I am passionate about continuous learning and collaboration, always eager to explore new technologies and contribute to innovative projects.
I look forward to connecting with fellow professionals and exploring opportunities to make a meaningful impact in the tech landscape.
Cloud Desktop Plus/2.0
Service Desk Branch - Subject Matter Expert 12/2022 – Present
Oversee and assist a team of 20 service desk staff.
Troubleshoot and resolve IT issues, specifically cloud and software products.
Create and maintain reports in Service Now.
Coordinate work for service desk analysts and handle escalations.
Service Desk Analyst 07/2022 – 12/2022
Documented and resolved customer service issues in Service Now.
Configured Avaya Agent for over 63 agents.
Provided remote support for hardware and software issues.
IT SFDC Business Application Specialist (CPQ) – VMware, Heredia 05/2021 – 05/2022
Resolved Salesforce and CPQ cases.
Managed daily Salesforce Administration tasks.
Created and managed user roles, profiles, and permissions.
Generated reports and dashboards as per business requirements.
Technical Professional Practice Help Desk Technician - SITCR Soluciones Inteligentes en Tecnología S.A, Heredia 09/2020 – 12/2020
Supported network devices and LAN design.
Installed and updated software and drivers.
Internship Technical Support - Colegio Técnico Profesional de Santa Ana, San José 09/2019 – 11/2019
Provided maintenance and support for computer equipment.
Network Technician - Lagos de Lindora Apartments, San José 02/2018 – 12/2019
Implemented network design solutions and supported local area network installation.
High School Technical Professional at Colegio Técnico Profesional de Santa Ana, San José 2020
Bachelor's degree, Software Engineering Bachelor's degree 2021 - 2029
