Jeff Torres
Sports Trader
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Sobre mí
A gaming – sports industry product.
Experiencia
Sales Agent at Global Sourcing (1997 – 1998)
A gaming – sports industry product.
Customer Service Agent; Customer Service Supervisor; Quality Assurance Agent at Global Sports Connection, SportingbetUSA and Sportsbook (1998)
Several roles filled at Sportsbook.ag, Sportingbet and Global Sports Connection within the Gaming – Sports Industry. Customer service agent roles were for Global Sports Connection, SportingbetUSA and Sportsbook brand names under Bond Enterprise.
- Customer Service Supervisor for SportingbetUSA and Sportsbook brand names.
- Quality Assurance agent for SportingbetUSA and Sportsbook brand names.
Sportsbook Risk Management; Grading Manager at Sportsbook.com (2006)
Sportsbook Risk Management department, grading, resolution and customer discrepancies review.
- Acting as Grading Manager for data track and market resolution, setting protocols and procedures to minimize error and SOP’s to execute after an error.
- Acting as liaison for customer inquiries and resolutions between Risk Management and Customer Service agents.
- Acting as project reference for internal grading system improvements and task automatization.
Sports Trader at Sportsbook.com / Sportsbook.ag (2014 – 2026)
Sportsbook Risk Management department Trader agent duties for propositions, futures, both Pre-match and In-play markets across multiple sports.
- Sports market research and competition comparison.
- Setup, open, close, update and track across sites and sources market offerings.
- Track and monitor customer wagering and product live.
- Profile customer wagering for review and analysis.
- Track sports news for rapid market adjustments or closure of offerings.
- Constantly review platform and site on market offerings.
- Grading and wager resolution of offerings live and timely.
- Resolve customer service inquiries in relation to market product.
- Team coordination to keep the task continuous and unbreakable.
Educación
Bach. in Psychology – University of Costa Rica (2004 – 2004)
Bach. in Physical Therapy – University of Costa Rica (2009 – 2009)
Lic. in Physical Therapy – University of Costa Rica (2013 – 2013)
Bach. in Art History – University of Costa Rica (2017 – 2017)
