Jonathan Delgado

I’m a very hardworking person, always available to change and adaptable to different types of abilities to work and find better solutions and faster ones, I consider myself a helpful person, I am very organized person, able to analice different situations and good at taking and issuing my personal time to each task

Highly motivated Partner Support Specialist with great customer service and process handling experience. Outgoing, detail oriented and organized. Passionate about technology and innovation.

SKILLS____________________________________________________________ _________

 Good administrative and organizational skills with excellent attention to detail.

 Highly detail-oriented, with excellent time management skills.

 Ability to work on multiple tasks by shifting priorities, while maintaining quality.

 Ability to learn new technology tools quickly.

 Ability to handle and resolve customer conflicts in a professional, tactful manner.

 Demonstrated knowledge of quality customer service standards, methods and practices.

 Excellent oral and written communication skills.

EDUCATION_________________________________________________________________

English Level: C1

High School Diploma At Liceo Otilio Ulate Blanco Technical Degree In Veterinary At Cosvic Institute

EXPERIENCE________________________________________________________________

PARTNER SUPPORT SPECIALIST AT CISCO - Teleperformance, San Jose

7/2021 - 1/2023

 Effectively work with teams across the organization.

 Establish and maintain effective working relationships with staff, customers, and others encountered in the course of work.

 Willingness to proactively seek out ways to make things more efficient.

 Collaborate frequently with senior management and their assistants to solve complex problems regarding project, department or division-related work.

 Partner with managers and recruiters to develop new processes or ways to improve existing processes.

 Other job duties as assigned by management.

COLLECTIONS SPECIALIST - Heredia

3/2021 – 7/2021

 Manage client issues and assist in developing long term solutions.

 Proactively seek 'root causes” of late payments and recommend process improvements to drive efficient and effective operational performance.

 Create and manage ongoing relationships with clients through their end to end journey.

 Develop strong, positive relationships with clients by providing strategic support of their needs.

 Maximize retention by working with the client and management to resolve any issues that arise and are in our control.



team.

Actively manage workload and escalate inefficiencies and concerns to the corresponding

PAINTER - Hilton Head Island

8/2019 – 12/2019



 Followed up with customers to ensure that a satisfactory job was done.

 Achieved highest customer satisfaction rating according to company surveys (95% approval rating).

 Collaborated with clients to figure out the best procedure for painting each house.

 Informed clients of problems that might lead to a delay in the completion of their jobs.

Collaborated with team in order to fulfill client's expectations.

High school diploma veterinary technician