Jordan Araya

Bilingual operations and financial services professional with 4+ years of experience supporting U.S.-based clients in credit reporting, mortgage operations, disputes, fraud-related investigations, and customer operations environments. Strong background in data validation, documentation review, case investigation, compliance support, and high-volume operational processing. Known for identifying inconsistencies across systems, maintaining accurate records, and supporting efficient and compliant case resolution.

Currently strengthening technical skills through a Data Analytics program at CENFOTEC, including Business Analytics 1 and Python Fundamentals.

Senior Customer Operations Representative at TransUnion (2025-01 – Present)

• Handle escalated and complex credit-related cases involving disputes, fraud claims, late payments, inquiries, and account investigations.
• Analyze and validate information across multiple internal systems to support accurate and compliant resolutions.
• Document detailed case findings and maintain accurate records utilizing Salesforce CRM.
• Manage high-volume workloads while consistently maintaining QA scores above 95%.
• Support case review by identifying inconsistencies in customer, account, and dispute information.

Back Office Analyst, Mortgage Services at Equifax (2024-01 – 2025-01)

• Processed approximately 45 cases daily (approx. 500 monthly) in a high-volume mortgage operations environment.
• Conducted meticulous verification and review of financial and mortgage-related documentation.
• Compared and validated information across systems and third-party institutions to support case accuracy.
• Maintained exceptional QA performance consistently between 95% and 98%.
• Supported operational consistency through detailed review and documentation of case information.

Operations Support Agent, Global Consumer Care at Equifax (2023-01 – 2024-01)

• Managed disputes, fraud validation, account verification, and escalated customer concerns efficiently.
• Reviewed and validated sensitive customer information strictly following compliance procedures.
• Maintained detailed documentation and accurate case tracking utilizing Salesforce CRM.
• Supported accurate resolution by proactively comparing information across systems and case records.

Disputes Specialist (Santander Account) at Concentrix (2022-01 – 2023-01)

• Investigated financial disputes by reviewing extensive transaction history and supporting documentation.
• Compared information across systems to help support accurate and timely case resolution.
• Documented case findings clearly and maintained highly organized records for follow-up and review.
• Worked within defined procedures to support consistency and compliance in dispute handling.

Data Analytics Program – CENFOTEC

Business Analytics 1 – CENFOTEC

Python Fundamentals – CENFOTEC

Technical Degree in Information Technology

English Program – INA