- Cypress, WFH (Feb 2022- August 2024)
Costumer Service Rep, Secretariat, Billing
Responsibilities
Exceptional costumer service via telephone, email, and chats, fomenting a strong and solid relationship management through proactive and constant communication
Sell, offer and negotiate the electronic invoice software we are offering to the client.
Configuration of new clients, small and medium companies that need to be registered in Hacienda
Create an username and password for the client
Support the client if they are having issues with registration, creating a product, managing the bill or the software itself
Resolve issues about wrong information that needs to be fixed immediately regarding addresses, ID, personal information.
Resolve manners about the code that the client’s product needs so Hacienda can allow the correct billing
Escalate cases that requires advanced technological skills to the technicians/developers department
Open tickets to track follow any inconvenience providing a personalized service, ensuring the best experience possible
Renewal subscriptions with common clients or closing sales with new ones.
* Dealing with various duties at once while having strong nonstop communication with the boss and the team in general.
- DXC Technology / Pertec GlobalServices (Outsourcing Company for DXC, Technology) Heredia Lagunilla, Ultrapark I
(April 2021– Jan 2022)
Costumer ServiceRepresentative/Sales/Billing Responsibilities
- Guarantee a exceptional costumerservice experience as efficacious as possible, throughtelephone in the USA
- Selling water dispensers, bottled water, distilled water, sparkling and drinking productsby Nestle, Ready Refresh
- Dealing with different brands such as Polarspring, Arrowhead, Ozarca, PureLife with each brandhaving a differentavailability between states.
- Keeping track of shipping throughout all different states
- Use of administrative tools and apps, for internaland external databases
- Maintainingcommunication with headquarters, leaders, bosses, managersand team from the USA remotely, includingmore than 70 warehouses across the country regarding shipping, direction, addresses, complaints, petitions etc.
- Taking to smallorders from civilians, locals, entrepreneurs to biggest and delicate ordersfrom Airlines, Disney,Hollywood sets, Hospitals, Hiltons and more…
- Dealing with difficultcostumers and complicated situations where serenityis required and ensures the complete resolution about any issues involved with satisfaction
- Being quick-witted helped me to resolve situations improvising, helping and dealing everything as fast as possible keeping professionalism, de-escalating the situation with calm, even goofiness and a friendly service if the situation required, ensuring and protecting the Costumer Service Experience even if the client is in their feelings
- ART NATURALS, WFH- Costa Rica (March 2019– April 2021)
Customer Service Representative/ Shipping and Billing
Responsibilities
- Communicate with customers through various channels(Edesk , AmazonSalesforce)
- Acknowledge and resolvecustomer complaints.
- Provide the customerwith updated information on orders, promotions and discounts.
- Process orders, forms,applications and customer requests.
- Tracking orderswith various carriers(UPS, USPS, LaserShip, PB)
- Manage records of customer interactions, transactions, comments and complaints.
- Communicate and coordinate with colleagues as necessary.
- Receive and managefeedback on the efficiency of the customerservice process.
- Ensure customersatisfaction and provideprofessional customer support.
- Hotel Isla Verde, San Jose - Costa Rica (Aug 2018– Jan 2019)
Receptionist.
Responsibilities
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all paymenttypes such as room charges,cash, checks, debit, or credit
- Process all check-outs including resolving any late and disputed charges
- Answer, record, and process all guest calls,messages, requests, questions, or concerns
- Coordinate with Housekeeping to track readinessof rooms for check-in
- Run daily reports(number of arrivals, departures), identify any special requests,and check reportsfor accuracy
- Complete designated cashierand closing reportsin the computer system
- Balance and drop receipts accordingto accounting specifications.
- Sales ability, upgradesand retentions.
- Administration and customerservice.
- Good organization and management of logistics of operational issues
- Preparation and controlof bills and payment (Charges,devolutions, local money changes, among others)
- Management of OTAS tools (Expedia, Booking, Orbitz)
