José Pablo Camacho

PROFESSIONAL SUMMARY

I am an enthusiastic goal oriented individual, I have excellent sales and communication skills. I feel I possess the ability to negotiate clearly and effectively in every situation. I am great at multi-tasking and obtaining my goals. Extremely organized, reliable and computer literate. Can work independently and able to follow through to ensure that the job gets done

Demonstrate the skills I developed in the administrative, financial and contribute to the development of the business area effectively.

Friendly Retention Specialist adept at utilizing both personal strengths and established strategies for accomplishing retention goals. Attentive Customer Service Representative with [10] years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.

Sales Representative who consistently meets and exceeds sales targets. Reliable team player and strong communicator.

WORK HISTORY

Supervisor Assistant

ELITE SITE DESIGN

• Responsible for opening new accounts, and proving customer service.
• Also assisted in a number of projects.
• Responded to customer requests via telephone and email.
• Analyzed departmental documents for appropriate distribution and filing.
• Verified data integrity and accuracy.

ICT GROUP

• Cross-sold complementary products and services to customers.
• Resolved customer concerns promptly to maintain satisfaction.
• Immediately addressed problems with customer accounts to promote quick resolution.

AEROSILVER TELEMARKETING

• Providing professional customer service for customers satisfaction and assisting on the sales procedures of the companys
• Responded to customer requests via telephone and email.
• Verified data integrity and accuracy.

STARTEK INTERNATIONAL

• Cross-sold complementary products and services to customers on the Vonage acct
• Trained and mentored new sales representatives.
• Collected and processed payments.
• Resolved customer concerns promptly to maintain satisfaction.
• Contacted satisfied customers to offer additional services.

Vialinx, Costa Rica

• Followed standard procedures for solving retention problems.
• Listened to concerns and offered alternative solutions.
• Learned, referenced and applied product knowledge information.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Determined customer needs by asking relevant questions and listening actively to the responses.

Encore Capital

• Copied, logged and scanned supporting documentation.
• Help consumers to get rid of old debts to work on credit for the future

Ballena Media

• Educated customers about the brand to incite excitement about the company's mission and values.
• Completed all point of sale opening and closing procedure
• Asked open-ended questions to assess customer needs.
• Actively pursued personal learning and development opportunities.
• Processed credit payments rapidly and accurately.

Enrollment Expert In charge of helping customers with their family situations with documents an

Inglés 95%, Office, servicio al cliente y ventas