Joseph Sibaja Lopez

Person with great desire for personal improvement in the workplace, always looking forward on ways to growth inside the company being an useful and important piece of it. Highly capable of work in multitask environments,fast-paced environment, deal with frequent changes, delays or unexpected events, work under pressure and complete tasks efficiently achieving the metrics established, always at, or before the expected deadlines.

Investigation Specialist | 08/2021 to 05/2022

Amazon

• Analyzed large amounts of data in order prove the legitimacy of the customers 
• Search for fraudulent patterns or anomalies into the orders placed by old and new customers. 
• Prevent and protect customers from account take overs by third party threats. 
• Approve or deny transactions that may represent credit risk for the company. 
• Contact customers directly to notify of fraudulent activity and anomalies in order to minimize impacts. 

Concentrix

Humana Insurance Company

• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs. 
• Listened to customer details and offered matching solutions to meet wide range of requirements. 
• Demonstrated features, answered questions and offered solutions. 

Amazon

• Help costumer with their online shopping orders placed and every possible trouble they can suffer via phone call and via chat. 
• Provide basic troubleshooting to the customer when needed. 
• Solve and clarify every doubt the costumers may have related to payments, orders workflows, charges and retro charges, etc. 
• Provide help and troubleshooting to the customers on live stream events through the company's own platform. 

Provide support to Corporation´s Executives, handling a desk of up to 12 executives helping them on main tasks as:

• Calendar and agenda management.
• Meetings scheduling (small/medium/large groups of people).
• Expenses report and tracking.
• Travel booking and logistics management (Inside USA and Internationally).
• Handled confidential and sensitive information with discretion and tact.
• Timesheet submission.