Josue Jimenez Robles

Team lead and customer service expertise, handling high volume calls,

answering, and resolving tickets, resolved inquires via phone, email and chat.

Attention to detail and self-motivated.

Health Prime

Patient Financial Specialist: Currently working

• Answering questions and serve as liaisons for the client
• Coordinate activities between different departments
• Handle communications and complaints
• Utilize PMS and HER systems to efficiently document
• Handle collect and post payments
• Validate credits and refunds

Bill Gosling

Collections Specialist. May 2023- September 2023

● Payment collector

● Account restrictions

● Customer service

● Payment arrangements

● Compliance procedures

Concentrix

Team Lead: APRIL 2022- June 2023

• Team Lead Top Performer
• E-start Reporting
• Training and instructions
• Mentoring and coaching
• Problem Solving and conflict resolution
• Goal Setting and tracking

Digital Security Systems

Digital Marketing Specialist: AUGUST 2021- MARCH 2022

• Initiating process by contacting potential sites for publicity
• Content marketing
• Lead nurturing
• Email marketing
• Social media advertising
• Content creation for publicity on social media
• Data analysis
• Research Strategic planning

Qualfon

Customer service: MARCH 2020 – APRIL 2021

• Inbound and outbound calls.
• Fully bilingual since the contacts were in both languages. • Handling tickets regarding payments
• Returns
• Deliveries

Receptionist

Aldea Hostel: JANUARY 2013- DECEMBER 2017

• Check ins and check outs
• Bookings
• Sold tour packages
• Guidance around town
• Inbound and outbound calls
• Social Media

UTN

• Bachelor’s Degree in Tourism