Karolina Chan

Desarrollar Full Stack

Talento

Cañas, CañasMiembro desde 6 de julio de 2024

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Sobre mí

Junior multilingual web developer with +5 years of work experience in customer service (Amazon, Sykes), currently studying a Web Design and Development technician degree at CENFOTEC and looking for professional opportunities that will allow me to mix my vast experience in the customer service field and my technical skills in web design and development.

Experiencia

Amazon

Seller Support Associate 2021 – Currently

Areas of expertise: Sales, customer service, data analyses, seller support
Developed expert knowledge of Seller Central, Feeds, Marketplace, Incorrect Information on Detail Page, and Fulfill by Amazon interfaces, ensuring efficient navigation ad utilization of these platforms
Found innovative solutions for seller-related challenges on a daily basis by using exceptional logical reasoning, data analyses and interpretation skills
Maintained and updated key information on Amazon Detailed Page, ensuring accurate and up-to-date product details for customers
Mentored and coached two teammates by conducting live learning and shadowing sessions, and providing feedback and guidance in problem-solving sessions which helped them improve their skills while supporting clients

Sykes (Capital One)

Customer Service Representative 2015 – 2018

Industries: Banking
Served as a knowledgeable resource, offering comprehensive information about the wide range of services and products available at the bank
Proactively communicate with clients, ensuring they are kept informed about the status of their accounts and their current balances
Skillfully managed various credit account-related requests, including processing payments, providing online technical support,

facilitating account changes and initiating fraud claims