Professional Driver 02/2020 to Current
Uber | San Jose
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Kept a completely clean driving record with no reportable incidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customers on time and in excellent condition.
- Followed all relevant traffic laws and safety regulations.
Tour Guide
05/2022 to Current
CostaRica PuraVida Tours | Costa Rica
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Built personal relationships with guests to promote positive experiences.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
Customer Service Specialist
02/2015 to 01/2020
Suzuki | San Jose
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Completed routine maintenance on truck to keep in working order.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Maintained telephone and radio contact with the supervisor to receive delivery instructions.
- Spoke professionally with customers, gathering all necessary information to make educated decisions and address issues.
