Kenneth Romero

Team Leader Operations

Talento

Alajuela, Alajuela0Miembro desde 25 de enero de 2023

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Sobre mí

I’m a multi-tasking person with 7 years of job experience in different areas.

Under pressure skills and friendly.

Knowledge of instructional design theory and learning principles Capable of handling a group of 20 - 24 people.

Fast learner and opened to feedback.

2018 – 2021

TEAM MANAGER CAPITAL ONE, FRAUD DEPARMENT

Communicating clearly so that everyone knows exactly what they should be doing
Organizing efficiently to keep projects flowing harmoniously from start to finish
Resolving conflicts among team members quickly and fairly
Leading projects about new tools to be implemented
Developing monthly plans based on the account needs
Assuring integrity of data sources, performance of the agents, and consistency of the report formats across the account

2021 – 2022

Conducting needs analysis studies in order to better customize course content and curricula
Proposing action plans based on screening results
Developing and delivering training curricula customized to each account's and/or department's needs
Providing clear, accurate and relevant feedback on employee progress and test results
Creating, revising and upgrading English testing tools and evaluation forms
Participating in teacher training opportunities as requested by Language Programs Supervisor

(classroom door courses and EPAP Certification Process)

Delivering English courses to improve performance gaps identified in the screening process (corrective courses)

2022 – 2023

TEAM MANAGER | ML DATA OPERATIONS AMAZON, COSTA RICA

Providing team guidance on work types and prioritization. Work of team primarily focusing on straightforward, well-defined objectives
Executing plans for team to perform tasks and data collection related to multiple Machine Learning workflows in a well-defined process area
Ensuring Machine Learning data workflows are quality compliant. Analyzing Machine Learning data, SIM issues, and metrics. Highlighting trends, gaps, etc. Providing status reports
Identifying risks and ensuring escalations reach the right people. Managing escalation/complex tickets
Ability to hire, develop, manage performance, and handle HR processes. Making termination decisions in partnership with HR. Executing and making plans to deliver business metrics
Presenting data in business meetings/reviews
Designing and implementing process improvement projects that impact team level performance