Kenneth Romero

I’m a multi-tasking person with 7 years of job experience in different areas.

Under pressure skills and friendly.

Knowledge of instructional design theory and learning principles Capable of handling a group of 20 - 24 people.

Fast learner and opened to feedback.

2018 – 2021

TEAM MANAGER CAPITAL ONE, FRAUD DEPARMENT

Responsibilities

• Communicating clearly so that everyone knows exactly what they should be doing
• Organizing efficiently to keep projects flowing harmoniously from start to finish
• Resolving conflicts among team members quickly and fairly
• Leading projects about new tools to be implemented
• Developing monthly plans based on the account needs
• Assuring integrity of data sources, performance of the agents, and consistency of the report formats across the account

2021 – 2022

LANGUAGE SPECIALIST TRAINER DOCUSIGN

Responsibilities

• Conducting needs analysis studies in order to better customize course content and curricula
• Proposing action plans based on screening results
• Developing and delivering training curricula customized to each account's and/or department's needs
• Providing clear, accurate and relevant feedback on employee progress and test results
• Creating, revising and upgrading English testing tools and evaluation forms
• Participating in teacher training opportunities as requested by Language Programs Supervisor

(classroom door courses and EPAP Certification Process)

• Delivering English courses to improve performance gaps identified in the screening process (corrective courses)

2022 – 2023

TEAM MANAGER | ML DATA OPERATIONS AMAZON, COSTA RICA

Responsibilities

• Providing team guidance on work types and prioritization. Work of team primarily focusing on straightforward, well-defined objectives
• Executing plans for team to perform tasks and data collection related to multiple Machine Learning workflows in a well-defined process area
• Ensuring Machine Learning data workflows are quality compliant. Analyzing Machine Learning data, SIM issues, and metrics. Highlighting trends, gaps, etc. Providing status reports
• Identifying risks and ensuring escalations reach the right people. Managing escalation/complex tickets
• Ability to hire, develop, manage performance, and handle HR processes. Making termination decisions in partnership with HR. Executing and making plans to deliver business metrics
• Presenting data in business meetings/reviews
• Designing and implementing process improvement projects that impact team level performance

2009-2013

GREGORIO JOSE RAMIREZ HIGH SCHOOL

High school

2014-2016

CENTRO CULTURAL COSTARRICENSE NORTEAMERICANO

Advanced program - TOEIC Test B2

2016-2022

UNIVERSIDAD HISPANOAMERICANA

Bachelor of education - English teaching

2021-2021

GROW UP DATA ANALYTICS

Excel advanced level

2022-2022

MICROSOFT 365

Excel Essential Training