- Invercall Strategic Litigation Partners - Intake Specialist . From September, 2022 to November, 2022
This role involved securing contracts for system data related to clients affected by serious medical conditions in legal cases such as Roundup, CPAP, Camp Lejeune, Paraquat, and Zantac. Responsibilities included answering calls, inputting client information, and completing legal contracts for client pre-qualification. The position required handling Personally Identifiable Information (PII) and sensitive medical records, with a work environment that combined remote and on-site collaboration to obtain legal signatures.
- Abbott Laboratories - Information Support Management, Engineering HQC-Quest Health Solutions. From December, 2022 to February, 2023
The role involved verifying contact information in the Freestyle Libre Phone App for Quest patients using an outbound dialer. Responsibilities included guiding patients in updating their information in the CRM, adding entries, resolving issues, and verifying accounts. This was a remote position.
- Concentrix - product support representative (Bilingual: English-Spanish). From March, 2023 to June, 2023
The quality assurance position involved gathering and correcting system information through client communication via email, chat, and phone. Responsibilities included explaining subscriptions, payments, benefits, latency, scalability, and addressing issues related to collections, retention, product services, customer experience checks, transaction history, technical support, and cloud storage troubleshooting. The role also required managing product data, categorizing information, renewing customer data, and authenticating accounts, while actively listening to clients and responding accurately to inquiries.
- Teleperformance - customer service representative. From August, 2023 to November, 2024
The job involves managing calls about login issues and submitting tickets for system problems. Responsibilities include troubleshooting user registration on private school websites for payment processing, setting up automatic tuition deductions, and educating users about account settings. The role also requires assisting with financial aid, submitting necessary documents, updating forms, guiding users through enrollment for the new school year, and submitting requests for charges, late fees, and student withdrawals
