Kimberly Murray

Customer oriented with knowledge in customer service. My goal is to be part of a company which will allow me to obtain new job opportunities , put into practice all my knowledge and develop my skills to continue growing in order to create a career path.

Customer Service Account Specialist at Foundever (2016-01 – 2019-12)

• Investigate and take actions on accounts (credit cards) that have already been compromised and educate the client on how to protect their personal information with the credit bureaus.

Customer Service Account Specialist at Foundever (2019-01 – 2021-12)

• Help with payments arrangements for those who have very delinquent accounts with flexible payments in order to bring their accounts up to date.

Customer Service Account Specialist at Foundever (2022-01 – 2024-12)

• Provide support to tenants who are experiencing breakdowns in their homes. contact property owners and merchants for solving tenants concerns.

Account Specialist at Cognizant Technologies (2021-01 – 2022-12)

• CNO (2021-2022): Provide assistance to medical center providers who need information on their patient's claim and medical coverage.

Account Specialist at Cognizant Technologies (2022-09 – Present)

• Aflac(2022-2024): Help patients with their medical claims, guide patients with information about their suplemental insurance and assist them on how to locate in network providers, provide billing assistance and online platform support.

High School Diploma – Colegio Técnico Profesional De Limòn

Specialized English – Instituto Nacional De Aprendizaje

English Executive For Services – Instituto Nacional De Aprendizaje

Customer Service – Instituto Nacional De Aprendizaje

Human Resources Assistant – Instituto Nacional De Aprendizaje