Layman Suazo

Results-driven technical leader with 4+ years of experience improving system reliability, technical operations, and support processes in complex environments.

Background in computer engineering and business administration, with certifications in database fundamentals, Scrum, and project management. Proven ability to lead cross-functional teams, drive agile initiatives, optimize data flows, and support mission-critical applications. Recognized for strong leadership, problem-solving, and communication skills, with a track record of aligning technical solutions to business goals and delivering scalable, customer-focused outcomes.

IT Manager at Pantera Capital Management LP (2025-06 – Present)

• IT Operations Leadership: Oversee the daily operations of the IT department, ensuring the reliability, security, and performance of all systems, networks, and infrastructure. Maintain alignment with organizational goals, policies, and service expectations.
• Technical Strategy & Planning: Collaborate with leadership to define and execute IT strategy, including infrastructure planning, cloud adoption, security initiatives, and long-term technology roadmaps.
• Systems & Infrastructure Oversight: Manage servers, networks, endpoints, cloud services, and critical business applications. Ensure system uptime, capacity planning, and proactive monitoring.
• Cybersecurity & Compliance: Implement and maintain security best practices, including access control, threat detection, vulnerability management, and policy enforcement. Support compliance with internal and external standards.
• Vendor & Budget Management: Oversee vendor relationships, evaluate technology solutions, negotiate contracts, and manage IT budgets to ensure cost-effective and scalable solutions.
• Incident & Problem Management: Serve as the escalation point for critical IT incidents. Coordinate response efforts, minimize downtime, and ensure transparent communication with stakeholders.
• Process Optimization: Identify opportunities to enhance operational workflows, service delivery, and support processes through documentation, automation, and continuous improvement practices.
• Project Leadership: Lead or support IT projects such as system upgrades, migrations, deployments, and integrations. Ensure projects are delivered on time, within scope, and with minimal business disruption.
• Technology Enablement: Partner with teams across the organization to ensure technology effectively supports business needs, improves productivity, and enables innovation.

Technical Lead at Smartsheet (2024-04 – 2025-06)

• Serve as the technical owner and subject matter expert for a core domain within the Smartsheet platform, accountable for delivery quality, operational stability, and alignment with service KPIs and SLAs
• Partner closely with Product Managers and Engineering teams to translate business priorities and customer needs into actionable technical initiatives, delivery plans, and execution milestones
• Lead technical escalation and issue triage, ensuring rapid diagnosis, clear prioritization, and resolution of complex platform issues while minimizing customer impact
• Collaborate with Pod leadership to prioritize work, manage intake and queues, and track delivery progress, ensuring alignment with team goals and broader organizational objectives
• Drive continuous improvement initiatives by identifying gaps in tooling, workflows, and system integrations, then defining and implementing technical solutions that improve scalability, reliability, and efficiency
• Actively contribute to release readiness and change management, validating technical dependencies, supporting deployment activities, and ensuring new features meet operational and quality standards
• Serve as primary on-call escalation point during incidents, coordinating cross-team response and ensuring adherence to incident management and SDLC best practices
• Mentor and coach team members on platform architecture, technical decision-making, and problem-solving, strengthening overall delivery capability and technical rigor

Cloud Engineer at DXC Technology (2022-03 – 2024-04)

• Design, implement, and maintain cloud solutions using AWS, Azure, and Genesys platforms.
• Work extensively with AWS Connect, S3, Lambda, Azure Containers, and Data Lakes to ensure smooth and scalable cloud operations.
• Collaborate with stakeholders to evaluate the need for cloud solutions and implement best-fit architectures.
• Monitor, update, and ensure efficient execution of Databricks jobs.
• Define, manage, and refine change control and release processes to ensure all changes meet predefined criteria.
• Collaborate with development teams to maintain test coverage and resolve deployment errors.
• Conduct regular Release Readiness and Business Go/No-Go reviews to ensure system stability.
• Engage with business users, call center groups, and other stakeholders to gather requirements and feedback.
• Act as a bridge between technical and non-technical teams, simplifying complex technical concepts and ensuring efficient communication.
• Engage in deep dive data analysis to identify patterns, trends, and bottlenecks.
• Implement, monitor, and optimize SQL operations, stored procedures, and performance bottlenecks.

Client Technical Specialist II at Experian Healthcare (2015-01 – 2021-10)

• Provide comprehensive technical support to both internal and external customers of EHC software solutions.
• Implement, offer ongoing support, verify configuration, and ensure connectivity for software solutions.
• Assist installation consultants and business analysts with the technical facets of new customer implementations.
• Configure batch templates, process batch files from customers, and ensure the results are returned within established SLA timeframes.
• Collaborate with Product Management & Product Development to conduct QA testing on new solutions, features, and system updates.
• Ensure meaningful responses and resolutions to assigned requests are delivered within predefined Service Level Agreement (SLA) timeframes.
• Review transaction data to identify patterns and trends.
• Develop and implement business rules based on identified trends.

Bachelor in Systems Engineering – Universidad Internacional De Las Americas (2022-05)

Bachelor in Business Administration – Universidad San Marcos (2011-01 – 2012-02)