Li V

He trabajado como CSR por varios años, asi como en entrenamiento y como agente de calidad. Suelo trabajar con minima supervision y suelo trabajar de forma sistematica y organizada. Me gusta ser escuchada y escuchar a los demas y juntos poder encontrar una solucion apropiada.

Corp Rostipollos, Call Center Leader and Assistant Maintenance Manager: Responsible for Training of New Hires • Handling of escalated calls and follow customer issues.

• Monitoring queue and tracking the inbound calls, awaiting calls, abandonment rate.
• Keeping track of attendance.
• Providing feedback • Team Support. Coordinate and supervise maintenance staff. Ensure maintenance tasks are completed on time. Implement preventive maintenance

Cognizant, Custumer Service Representative • Incoming calls handling • Answer customers issues and questions using different platforms, taking and settingup payments.

Transfer calls if needed to the correct Department • Educate the Customer to better understand the product

Equifax, QA Specialist: Responsible for training and performing corrective actions for new hires. Monitoring and acknowledgement of procedures. Responsible for the review of new procedures. Team Support.

Bachiller en Ciencias, Ministerio de Educación July 1998