Lidier Garcia

 Directed the sales force, supervising group activities and the execution of sales plans, ensuring the implementation of de�ined strategies and ful�illment of negotiations and agreed quotas.  Created jargon tailored to different age generations within the company using creative approaches for everyone.  Set marketing strategies and glide paths for the assigned region.  Managed and optimized relationships with all relevant stakeholders, external agencies, and internal groups through the development of effective processes, impacting over +450 production agents.  Developed and executed brand and value strategies, resulting in a 300% increase in sales awareness over 30 months.  Collaborated on market research and consumer analysis to identify trends and insights, informing product development and marketing campaigns for the region.  Recognized for achieving Client Monetary KPI targets with a satisfaction score of 95% through improved service strategies.  Maintained customer loyalty programs that increased Value per Contact revenue by 25%, achieving a customer retention rate of no less than 92% year-over-year.

Relationship-Oriented Leader – Building and maintaining strong cross-functional relationships with sales teams, leadership, and clients to drive alignment and collaboration. Team Coach and Mentor – Fostering growth through ongoing coaching, helping sales professionals achieve team goals.

Strategic

Communicator – Delivering clear, goal-oriented ideas to align stakeholders and streamline sales processes. Forward-Thinking Planner – Developing strategic initiatives to support sales goals and long-term business objectives on budget. Champion of Learning and Development – Designing and promoting training programs that enhance sales effectiveness and operational ef�iciency, based on interpersonal skills.

Data-Driven Decision Maker – Leverages strong analytical skills to interpret sales data, forecast trends, and optimize performance metrics with experienced in different service-software and cloud-based soluti

Industrial Design Eng - ITCR (TEC)