Luis Navarro

Analista de datos, Project Manager

+ Amazon. August 2nd, 2021 to Actual

• Support Ops Specialist.

Organization: VCDM

Analysis and improvement of data management process

Collect, analyze and process dispute data from vendors to follow SOP -Standard operative procedures

Data analysis to create dashboards and reports

Support teams with data base skills and advance excel, close collab with cross-functional teams, reengineering and management to define project requirements and deliverables.

Mentoring and coaching team members and cross-teams providing guidance on best practices,

methodologies, and tools in data science

Manage projects and develop work plans simplifying process between teams and clients

Modeling customer behaviors to improve dispute resolutions. Appling advanced statistical and math techniques to analyze large, complex datasets and extract insights

End-to-end data projects, starting from requests to model deployment to address challenges and opportunities

Developed predictive models, algorithms, and data-driven solutions to optimize business process,

improve performance, and drive strategic decision-making

• Executive Customer Relations, D2AS.

Processing cases, tickets and customer needs escalated to the ECR team by customers and/or customer service associates

Experience handling any type of customer escalated contacts

Interaction with senior and corporate leadership to gather information and set a better solution for escalation

Support Escalations Managers taking care of data analytics related to escalations, preventing escalations from happening

Contact for relevant business and development teams, and support them on resolution of executive escalations required by CS support.

+ Hermanos Jiménez and Bermudez, Steel Structures San José, May 2008 to June 2020

Project Manager at Engineering Department.

• Project management, planning and execution (up to 100 employees).
• Created data bases to handle quantities to calculate, monitor and improve sales requirements, human resources and system costs.
• Prepared engineering plans and shop-drawings, details and RFI .
• Procurement and import analysis process, monitoring sales team
• Checking for conformity to codes and engineering standards procedures and materials. Provide QA/QC reviews against codes, test and review products and material creating data bases, implementation of KPIs.
• Administration of several projects at the same time, value engineering and design-to-cost processes to optimally match to the requirements
• Manage contracts with consultants and subcontractors

+ SVQ, Constructora (Builder) San José, Costa Rica Nov. 2007 – Mar. 2008

Project Manager.

Project: Courtroom Building, Inter-American Court of Human Rights

• Project management, planning and execution (35 employees).
• Managed the work of consultants and contractors.
• Coordinated the preparation of Pert-Gannt, budgets and schedules for multiple projects
• Check the project progress and financial status with the ICHR representative

1998-2003 Universidad de Costa Rica / Civil Engineering

Undergraduated

2023 Universidad Cenfotec / Data Analyst (Ago 2023 to May 2024)