Maik González

Fluent in written and verbal English, with proficiency in Microsoft Office and a typing speed of 34 WPM. Highly detail-oriented multitasker, quickly adapting and performing effectively both independently and within diverse collaborative environments. Throughout my professional journey, I have cultivated a strong commitment to empathy, reliability, and subject-matter expertise, which consistently supports operational excellence with high levels of customer satisfaction.

A well-rounded background in problem resolution, equipment management and data oversight, unfailingly applying a warm, solution-focused approach to achieve positive outcomes in all interactions with internal and external stakeholders.

Customer Support Representative - BOSCH - USA, Canada & LATAM

(2024-12 - 2026-05)

Responded to customer inquiries via phone, email, and live chat, addressing order statuses, product concerns, and after-sales support. Assisted in managing returns, exchanges, and warranty claims, ensuring adherence to company policies and maintaining customer satisfaction. Collaborated closely with various departments, including sales, logistics, and inventory, to resolve issues quickly and effectively utilizing CRM systems to track customer interactions.

Dispatch Team / Escalation Team - SYNTER - USA & Canada

(2021-08 - 2024-10)

Initiated tenure on the Dispatch Team, overseeing freight pickups and tracking to ensure on-time delivery. Advanced to the Escalation Team, managing high-priority and sensitive issues such as lost or damaged freight, reconsignments, and returns. Facilitated effective communication with carriers, sales, and internal lines of business via phone and email, ensuring timely resolution and operational continuity through SAP systems.

Export Team / NVR Team - CMA-CGM - USA & Canada

(2016-01 - 2021-05)

As part of the Export Team, managing the creation and modification of incoming customer booking requests, confirming routing, vessel space, and container availability, as well as overseeing customs clearance documentation, hazardous materials. Later, promoted to the NVR Team, validating customer rates and contracts while gaining in-depth knowledge of the financial aspects of logistics. Conducted communications through phone, live chat and email using Outlook and Salesforce platforms, ensuring accuracy and efficiency in customer support and operational processes.