Manuel Alberto Espinoza

I'm a highly experienced Senior Human Resources and Shared Services leader with over 15 years of expertise in organizational development, talent management, and operational excellence. He has held strategic roles in multinational environments, including overseeing HR functions and process optimization in shared services centers for companies like Stewart Title Guaranty, Accenture, and IBM. His core competencies include HR leadership, compensation & benefits, employee engagement, and regulatory compliance, particularly within Costa Rica.

Manuel is proactive, detail-oriented, and excels in building long-term business relationships, driving continuous improvement, and leveraging technology for HR efficiency.

Stewart Title Guaranty (Shared Services Center) Senior Country Manager & Human Resources Director November 2013 – Present

• Provide strategic HR leadership for the entire Costa Rica operation, interfacing with US-based executive teams and state institutions.
• Oversee recruitment, compensation, benefits, policy creation, employee reports, and disciplinary actions.
• Lead initiatives on talent development, employee engagement, and organizational climate improvement.
• Responsible for executing HR strategies in alignment with local regulations and global business objectives.

Kelleher & Sons HR Consultant April 2013 – October 2013

• Delivered HR consultancy in compensation & benefits, employee relations, and succession planning for the construction and real estate sector.
• Developed and implemented incentive plans to boost employee motivation while optimizing capital investment.

Accenture Shared Services Organizational Development Leader July 2011 – April 2013

• Managed organizational development initiatives including career development, employee training, and performance optimization.
• Coordinated analysis and reporting on key HR metrics such as turnover and absenteeism, enabling early intervention and process improvements.

IBM de Costa Rica Shared Services (2006 – 2011) HR Business Partner & Benefits/Compensation Coordinator October 2006 – June 2011

• Collaborated with over 100 managers and 700 employees to enhance people skills, diversity, motivation, and overall employee welfare.
• Managed compensation and benefits for major P&G and Lenovo accounts, ensuring consistent achievement of Service Level Agreements and developing effective cost-control strategies.

Bachelor’s Degree in Business Administration

Universidad de Costa Rica, 2006

Major in Business Administration with Emphasis in Human Resources

Universidad Latina de Costa Rica, 2020

Certifications

Six Sigma Yellow Belt (2010)

Certification in Labor Legislation (2010)