CS Supervisor / tech support specialist
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My work experience started back in 2021 when I became a customer service agent at Sykes. I deeply enjoyed my position back then but I wanted something more for my career.
My second job was also as a CSR but I quickly moved up to become a supervisor for the account; position that allowed me to improve my technical skills and critical thinking due to the high expectation that we had in regards of our metrics and efficiency of the calls.
I am passionate about tech industries and i am currently looking to get some certifications on project managment and data analysis. I am also bilingual (spanish and english), have experience with tools such as Excel, SalesForce and Taleo.
