Mauricio Jimenez
Product Owner/ Business Analyst
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Sobre mí
With a strong background in business administration, software development, and agile methodologies, I bring over a decade of experience driving financial and operational excellence. My background in systems analysis, prototype design, and order book management, combined with a proven track record in web design and marketing, positions me as a versatile and results-oriented professional. I am committed to leveraging my skills to deliver innovative solutions and drive continuous improvement in any organization I join.
Experiencia
Professional Experience
Babel Group S.A. – Product Owner - Nov 2019 – Present
Key Projects: BCR, BNCR, Banco Popular, BAC Credomatic, National
Emergency Commission, Davivienda, BCIE Honduras.
Achievements
- Manage backlog and prioritize requirements.
- Create prototypes for agile software development.
- Analyze over 5,000 functional requirements.
- Develop over 500 User Stories.
- Provide Scrum/Agile consulting.
- Reduce software product delivery times.
- Implement User Story Standardization Workshops at Banco Nacional de Costa Rica.
- Enhance performance presentations, achievements, and statistical details of backlog requirements using Microsoft 365 and Power BI.
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Skills
- Office 365
- Pencil
- Figma
- Azure DevOps
- Visual Studio
- SQL (basic)
- Prime NG
- Bootstrap
- Nebular
- Power BI
- Microsoft Designer
- Rational Clear Quest
Education / Certification
- Business Administration
- English / B2
- Scrum Certified
- Six Sigma
Scotiabank – Trainer/Assistant Manager of Collections Control -
Dec 2018 - Jan 2019
- Train 100% of the collections department staff, achieving significant improvements in client acquisition effectiveness.
- Design manuals aimed at optimizing the efficiency of the collections call process and customer service, adding value to the acquisition service.
- Implement various performance evaluation methods for collections agents, thereby enhancing performance and aligning it with the financial organization's standards.
Citibank CR – Collections Advisor, Collections Control
Management - Jan 2012 - Dec 2014
- Achieve collections recovery goals.
- Manage credit cases efficiently with over 90% performance in customer service and support.
Educación
- Business Administration
- English / B1
- Scrum Certified
- Six Sigma Certified
- Designg Thinking Certfied
- Scrum Product Owner Certified
