Michael Biolley

-Empathic listener and persuasive speaker.

-High attention to detail.

-Great customer service.

skills through phone and email.

-Outstanding public speaking competence.

-Time management and organizational abilities.

-Ethical behavior and emotionally intelligent.

-Exceptional written and verbal communication skills.

Amazon, San Jose — Backup Manager

September 2022- January 2023 End of Business Contract

Amazon, San Jose — HR Assistant

January 2022- January 2023 End of Business Contract

– Become the person in charge of reviewing Payslips,

Hours Reported in Time Systems.

– Available to do work with ADP services to complete requests related to pay statement changes.

– In charge of approving Vacations, Time off and

Personal Times.

– In charge of processing Time punch corrections.

–Availability to understand and process Internal Staff operations and managing processes.

– Keeping track of production cases internally.

–Prepare team presentations about updates and new software specifications for training purposes.

– Maintain constant communication with managers above and Internal Staffing.

CandidCo, Heredia — Treatment Planner

August 2021- December 2021(Articulo 85,inciso D)

– Become specialized in planning dental treatments with 3D softwares like OrthoCad.

– Available to do different processes like Setup, Staging,

and DDT.

– Knowledge in Technical and Dental vocabulary and procedures.

• Keeping track of production cases internally.
• Prepare team presentations about updates and new software specifications for training purposes.
• Maintain constant communication with dental specialists to clarify workflow.

Align Technology, Heredia — CAD Designer

April 2019 - August 2021

• Become specialized in Ortho-dental information and analysis.
• Modelling Interpreter, Computer Aided Designer and

Computer Aided Manufacture.

• Ortho-Cad Software Skills .
• Keeping track of production cases internally.
• Prepare team presentations about updates and new software specifications for training purposes.
• Maintain constant communication with dental specialists to clarify workflow.
• Acquire knowledge on the correction of dental imperfections.

Concentrix, Rohrmoser — Technical Support

Representative June 2018 - March 2019

• Worked with iOs and MacOs System, related to software problems.
• Resolve different technical issues for customers through phone and email.
• Maintain customer relations through positive and helpful interactions.
• Be responsive and accurate when dealing with customer requests.
• Team training.

Instituto Técnico Nacional, San José — Técnico en Doblaje e

Interpretación de Personajes y Locución.

May 2020 - June 2021

Universidad Internacional de Las Américas, Heredia —

English Teaching

MONTH 2019 - Pending

Colegio de Santa Ana, Santa Ana — High School Diploma

2011 - 2016