Michelle Colorado

Bilingual professional with extensive experience managing client interactions, operational coordination, and CRM-based support within international logistics and telecommunications environments. Proven ability to build strong business relationships and support customer success initiatives.

Cargo Control Officer - APM Terminals - Costa Rica

(2022-01)

• Manage operational documentation and coordination for international business clients.
• Coordinate with customs authorities, shipping lines, and transportation companies.
• Monitor cargo movement and maintain accurate real-time system updates.
• Collaborate cross-functionally to optimize workflows and customer experience.

Customer Service Officer - APM Terminals - Costa Rica

(2019-01 - 2022-12)

• Managed high-volume B2B customer interactions via phone, email, and digital channels.
• Utilized Salesforce CRM for case management, customer follow-up, and lead tracking.
• Coordinated solutions across departments to meet operational and client requirements.
• Resolved customer issues while maintaining quality and response KPIs.

Customer Executive Associate - Sykes / Verizon Wireless

(2021-01 - 2021-12)

• Provided customer and technical support for mobile plans and devices.
• Identified opportunities for plan upgrades and service enhancements.
• Ranked among top performers for sales targets related to upgrades and plan changes.
• Maintained performance, quality, and sales KPIs.

High School Diploma - Technical Specialization in Customer Service - Colegio Técnico Profesional de Limón (2018-12)

Diploma - Informatics - UNED (2026-12)