Michelle Rubí Solís

Looking for a romote job. Especially in sportsbook and online casino.

Professional with training in

Customer Service, Administration and

Technology. Personalized attention of customers and resolution of complaints and disagreements.

Monitoring and compliance goals.

Person focused within reach results, ability to work under pressure, ease of communication and negotiation,

oriented towards customer service and to process monitoring.

Last job as an Account Manager and Operator

May 2021 — Apr 2024

BetUs Sportsbook & Online Casino | Saint Joseph

• Identify growth opportunities within the portfolio assigned clients.
• Develop strategies to increase market share.
• Negotiate contracts and ensure their renewal.
• Act as the main point of contact between the company and the customer.
• Establish and maintain solid, long-term relationships with customers.
• Ensure customer satisfaction by delivering solutions personalized.

High School Jan 2008 — Dec 2009

MEP | San Jose, Costa Rica

Customer Service Certificate Jan 2016 — Dec 2017

AMAZON | San Jose, Costa Rica

Conversational English Course Certificate

II and III

Jan 2010 — Jan 2012

Hispano-American Institute of Languages ​​| Saint Joseph

Customer Service Course Jan 2011 — Dec 2011

COOPELESCA R.L | San Carlos, Costa Rica