Naomy Gómez

Detail-oriented Business & Social Research Professional with a Bachelor's degree in Sociology and ongoing studies in Business Administration (HR emphasis). Over three years of experience in back-office operations, customer service, research analysis, and administrative support. Strong background in data analysis, stakeholder communication, documentation, and process coordination.

Experienced in managing CRM systems, conducting structured case reviews, ensuring data accuracy, and supporting cross-functional teams in high-volume environments.

Back Office Associate - Bill Gosling Outsourcing

(2025-03)

• Review and manage client information through CRM systems (Salesforce) ensuring data accuracy and compliance.
• Conduct detailed case analysis and structured documentation to support operational decision-making.
• Maintain trackers and internal databases for accurate record-keeping.
• Identify discrepancies and escalate potential risk issues.

Customer Service Representative - Concentrix

(2022-08 - 2024-02)

• Managed high-volume client interactions while maintaining documentation accuracy in CRM systems.
• Analyzed cases to identify recurring issues and trends.
• Ensured compliance with internal policies and data-handling procedures.

Customer Service Representative - Equifax

(2024-06 - 2024-08)

• Handled sensitive financial information under strict confidentiality standards.
• Reviewed account data and resolved discrepancies through structured analysis.
• Maintained detailed documentation for compliance and audit purposes.

Administrative Assistant - VidaFit Sports Team

(2024-09 - 2025-02)

• Coordinated administrative processes and internal communications.
• Organized documentation and operational tracking systems.
• Supported leadership with structured reports and updates.

Research Assistant - National University of Costa Rica (IDESPO)

(2020 - 2021)

• Conducted survey application, data coding, and database organization.
• Performed qualitative and quantitative data analysis using SPSS.
• Contributed to structured research documentation and reporting.

Bachelor's Degree - Sociology - National University of Costa Rica (2025)

Bachelor's Degree - Business Administration (HR emphasis) - UNED