Pablo Chavarria

IT Support Engineer with experience supporting enterprise environments, network monitoring, incident management, and high-availability systems. Skilled in troubleshooting Windows/Linux environments, ITSM platforms, networking fundamentals, and operational support. Strong background collaborating with global teams, managing escalations, and supporting mission-critical operations in fast-paced environments.

Network Analyst at LinkAmerica (2025-10 – Present)

• Monitor and administer enterprise network infrastructure and critical systems to ensure high availability, performance, and operational stability.
• Perform advanced network troubleshooting using SNMP, ping, traceroute, and log analysis to diagnose connectivity and infrastructure issues.
• Proactively identify anomalies, respond to incidents, and coordinate escalations with Tier 2 and Tier 3 support teams.
• Maintain technical documentation, incident records, and operational procedures to support SLA compliance and continuous service improvement.
• Analyze system performance metrics and network utilization trends to optimize operational efficiency and reliability.
• Support monitoring and incident management processes in fast-paced enterprise environments

IT Support Engineer at Intel (2024-04 – 2025-08)

• Supported 24/7 high-availability factory automation systems across U.S. manufacturing sites in Chandler, Arizona and Hillsboro, Oregon.
• Delivered technical support for mission-critical production environments, ensuring operational continuity and rapid incident resolution.
• Collaborated with L3 engineers, global development teams, and cross-functional stakeholders to troubleshoot and resolve production-impacting issues.
• Participated in system validation, operational monitoring, integration testing, and incident management activities.
• Assisted with KPI reporting, operational analysis, and continuous improvement initiatives to enhance system reliability and reduce downtime.
• Escalated critical incidents proactively and coordinated resolution efforts across multiple technical teams.
• Worked within enterprise operational procedures, supporting SLA-driven environments and high-priority incident response.
• Performed basic Active Directory support tasks including account troubleshooting, password resets, and access validation.

Manufacturing Technician at Infotree Global Solutions (2020-09 – 2024-03)

• Performed technical troubleshooting and maintenance on industrial equipment to ensure operational continuity and production efficiency.
• Installed, configured, and maintained systems according to technical, operational, and quality standards.
• Analyzed equipment performance data and identified failure patterns to improve reliability and reduce operational disruptions.
• Collaborated with engineering teams and external vendors to implement technical improvements and corrective actions.
• Supported process optimization initiatives and promoted operational best practices through technical training and documentation.

Telecommunications Technician at Conectese a La Red (2017-01 – 2017-07)

• Diagnosed and resolved incidents involving voice, data, and VoIP communication systems.
• Supported deployment, configuration, and integration of telecommunications services and network infrastructure.
• Performed proactive troubleshooting and optimization to improve service reliability and network performance.
• Assisted customers and technical teams with connectivity and infrastructure-related issues.

Technical Degree in Electronics Telecommunications – Vocacional Monseñor Sanabria (2017)

Bachelor's Degree in Telematics Engineering – Universidad Latina de Costa Rica (2026)