Raul Morgan

Professional worker with more than 10 years of experience in areas such as customer service, technical support,use of Microsoft Office, languages and Human Resources assistant.

Amazon Calle Blancos

Process Expert, Transfers (HR Agent)

• Handle transfer tickets for the region or work streams assigned to provide a smooth and non-stress transfer for candidate from one job position to another in order to complete established SLA´s and provided successful transfer process.
• Responding timely and accurately to inquiries regarding policies and programs related to employee movements and HR policies.
• Manage confidential and sensitive employee information and adhere to strict confidentiality and HR standards.
• Support manager and HR leaders to identifies and participates in continuous improvement initiatives.
• Respond to questions from HR Managers, HR partners and respond with resolutions quickly and accurately.

Fraud Investigation Specialist (Level 3)

• Investigate suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets.
• Identify known fraud patterns, discover new modus operandi trends and take actions to minimize risks.
• Maintain high levels of confidentiality and data security standards.
• Manage confidential and sensitive employee information and adhere to strict confidentiality standards.

Convergys

Juniper Technical Assistance (JTAC)

• Analyzing network configurations, ensure that communications function across the network architecture and the performance meets client requirements.
• Assisting with network inventory tracking and management to support the network.
• Testing Juniper Networks product features, functionalities and troubleshooting the network and supporting operations.
• Track computer system issues through to resolution, within agreed time limits.

2022

Italian course Module 1

Centro Cultural San José

San José, Costa Rica

2014 - 2016

Cisco CCNA course and English Level B2 (Intermediate and high level)

Virtual Learning Academy

San José, Costa Rica

2009 - 2010

Computer Operator and MS Office Course

INA Don Bosco

San José, Costa Rica

2001 - 2007

High School diploma

Liceo de Moravia

San José, Costa Rica