Rebeca Sandi Castillo

Learn new skills to develop my knowledge. Contribute professional experience toachieve goals and organization which allow me to deal with different tasks.Attentive person, willing to learn new things and give my best in every daily task thatrequires it. Multitask, time management and organization skills to avoid deadlines.Renowned for strong communication and problem-solving skills, and a proven abilityto handle high-pressure situations with patience and professionalism.

Skills: Data Analysis – Problem Solving – Critical Thinking – Use of CRM tools – Usage of Excel – Time Management – Networking – Microsoft Office – SAP

Mphasis – Contractor Hewlett Packard

Data Migration Analyst | Apr 2024 – May 2024

• Strong analytical and problem-solving abilities to identify, analyze, and resolve data migration issues effectively.
• Meticulous in verifying data completeness and correctness, ensuring seamless integration and minimal disruption during data migrations.
• Proficient in using ETL (Extract, Transform, Load) tools, SAP, and data migration software to facilitate smooth transitions between systems.
• Diligent in implementing quality control measures to validate data accuracy, consistency, and compliance with regulatory standards during the migration process.
• Use of Google Sheets to plan, track, and manage project timelines, ensuring tasks were completed on schedule and within scope.

Set Up Designer | Dec 2023 – Apr 2024

• Utilize a custom computer software program in the development and design of patient’s orthodontic treatment as approved by Orthodontist.
• Required to execute cases accomplish the production and quality goals.
• Adherence to the certified operator training program which ensures quality case designs for orthodontic customer.
• Participate in the development and implementation of goals, objectives, policies, priorities for manufacturing activities.
• Coordinate manufacturing activities with those of other departments; provide staff assistance to other departments as necessary.

 Advisor Chat Support I | Feb 2022 – Dec 2023

• Assisted customers with empathy while maximizing opportunity to build rapport with the customer.
• Coordinate manufacturing activities with those of other departments; provide staff assistance to other departments as necessary.
• Analysis of areas for improvement and root of cause.
• Track, document, and retrieve information from the database via chat.
• Experience in coaching and quality analysis. (Collaboration with the development team to resolve identified issues.)

Customer Service Associate | Jun 2020 – Nov 2020

• Identify and execute preventive actions to help customers avoid being victims of financial or fraud on or with credit card accounts.
• Assisted customers retrieving their personal Information from their profile to access the online banking.
• Handled personal information such as social security numbers and bank account numbers with accurate discretion.
• Follow up on the customer’s issue until is solved such as requests, transactions, information changes, or any other issue addressed by the customer.

• Bachelor’s in industrial engineering (in progress)

UniversidadFidélitas| Expected graduation 2025

• High School Diploma - Bachelor´s Degree

Colegio Bilingue Jorge Volio Jimenez