Rodolfo Molina

Project Management professional with 10+ years of experience across technical project delivery, global operations, risk, process improvement, quality, and team enablement. Most recently managed a multi-client portfolio within Fiserv's CardHub organization, supporting 7+ financial institutions and coordinating multiple concurrent Contactless implementation projects per client. Brings a strong foundation in structured execution, stakeholder management, risk analysis, continuous improvement, and team leadership across complex international environments.

Technical Project Management - Professional III at Infinite Technologies (2026-04 – 2026-09)

Managed a portfolio of 7+ financial institution clients within Fiserv's CardHub organization, coordinating multiple Contactless implementation projects per client across different stages of the project lifecycle.

• Directed long-term implementation workstreams, with client portfolios ranging from 3–6 projects, coordinating scope, schedules, deliverables, dependencies, testing activities, and change requirements.
• Served as the primary Project Manager contact for customer stakeholders and cross-functional teams, driving alignment on priorities, expectations, decisions, and next steps throughout delivery.
• Maintained project governance and control through status reporting, documentation, action tracking, and proactive management of risks, issues, and dependencies across the multi-client portfolio.
• Supported implementation activities through transition to BAU using structured PMI and Agile practices while developing strong working knowledge of CardHub Contactless processes, tools, configurations, and implementation variations.

Risk Manager / Operations & Enablement Lead (Internal Backup Manager) at Amazon (2020-07 – 2025-10)

Led and supported international teams across Costa Rica, India, and the United States, coordinating execution, performance, quality, and operational priorities in a global environment.

• Managed cross-functional initiatives involving Operations, Quality Assurance, Training, and Leadership, aligning stakeholders on objectives, actions, risks, and performance expectations.
• Designed and delivered onboarding, training, mentoring, and enablement programs that strengthened process knowledge, decision quality, and team performance.
• Conducted quality calibrations, performance assessments, and root-cause analysis to identify process gaps and implement targeted improvement actions.
• Applied Lean Six Sigma and Operational Excellence principles to standardize processes, reduce defects, improve consistency, and support continuous improvement.
• Served as an internal backup manager, supporting team leadership, coaching, workload coordination, escalation management, and accountability across operations.

Fraud / Risk Investigator at Amazon (2017-08 – 2020-07)

• Conducted complex fraud and risk investigations across North American and Mexican marketplaces, applying structured analysis and policy-based decision-making.
• Led defect-reduction and coaching initiatives to improve decision quality, process consistency, and investigator performance.

Underwriter at Strategic Group (2017-03 – 2017-08)

• Evaluated loan applications and risk factors to support accurate approval decisions while maintaining compliance requirements.
• Supported customers with payment and account-related requests in a high-volume environment.

Drop Ship Onboarding & Support Specialist / EDI Analyst at Amazon (2015-05 – 2017-03)

• Coordinated onboarding and EDI integration activities for B2B vendors, supporting implementation readiness and issue resolution.
• Trained support agents and contributed to process documentation and continuous-improvement initiatives.

Business Administration in Project Management – Universidad Central