Sergio Castro

Dedicated and customer service oriented with exceptional verbal and written communication skills. I am seeking a position in a call center that will allow me to use my skills to provide outstanding customer service, solve problems effectively, and contribute to the success of the team.

4 month experience in a call center providing customer service. Responsible for handling incoming calls, answering queries and resolving issues in an efficient and friendly manner. I acquired skills in verbal communication, empathy and conflict resolution. Contributed to the achievement of team goals and maintained high levels of customer satisfaction throughout my time with the company.

My most relevant academic background is in Alberta, Canada, where I attended a school from 8th to 10th grade. I acquired a solid and enriching education during my time in Canada, which contributed significantly to my personal and professional development.