Steven Tortos

• Skills: Fast learner, communication skills, problem solving, active listening, time management, adaptability, decision-making, written and verbal communication, teamwork and collaboration.
• Computer: Excel, Word, Azure, Azure Active directory, IT Essentials, Azure DevOps.
• Interests: Increase my knowledge in technology, to grow in a company, to share my knowledge.

2021 –2023 Allyis Technology - ASMS Support Engineer 

• Service request assignment and monitoring (QM)
• Azure benefit activation
• Azure billing issues
• Acting TL
• Point of contact for my team (POC)

• Azure Monitor (health of Azure virtual machines)
• Azure Active Directory support
• Manage daily customer issues and billing inquiries 
• Approve and create colleagues access to different group

• Own, troubleshoot and solve user’s technical issues.
• Handle challenging and politically sensitive customer situations.
• Manage escalations with appropriate teams. 
• Share troubleshooting best practices. 

High School Diploma at Colegio Benjamin Franklin in 2011

Relevant Coursework: English Executive Services INA (2012), IT Essentials at UNA (2013), CISCO CCNA I UNA (2013), Microsoft Azure Fundamentals in Udemy.com (2020), Portuguese and Italian diploma at Idiomas Costa Rica (2023).

Certificates: Data engineering with Microsoft Azure at Smart Data (2022), Azure DevOps Smart Data (2023), Lakehouse Fundamentals (2023).