Team Lead/SME
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Hi, my name is Swane, pronounced like Dwayne, but with S. ;)
I'm a people oriented person who believes excellence is key to deliver results beyond expectations. With over 10 years of experience in Customer Service, I came back to Costa Rica to dive in the Human Resources and e-Learning world, which have been a blast. Looking forward to be part of a company that allows me to continue to work with passion and drive.
English as a second language, customer service professional.
Strong background in creating and updating processes documentation.
Experience leading teams, working with eLearning platforms, business operations, technical support and HR Coordination.
Subject Matter Expert in process delivery and account training.
Universidad Internacional de las Americas
Bachelor in English Teaching. (In progress)
Bachelor in Theology. (In progress)
