Operations manager (hotel management)
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Experienced in overseeing the general operaon of lodging facilies with high standards of service and a professional coordinaon within departments related to housekeeping, front office, food and beverage, maintenance, spa and quality control.
To develop and to communicate Standard Operaon Procedures, to achieve budgets and approve expenditure.
Experience in managing ADR, occupancy, Profit & Lost results, revenue, forecast and cost containment.
To analyze quality reports to be able to take decisions in connuous improvement.
Frequent Human interacon and communicaon with staff to movate and coach.
Sustainability knowledge to implement into the daily operaon of the hotel, meaning social and ecological consequences of economy acvity.
TEAM LEAD / OPERATIONS (Feb 2021 to Present) Concentrix (Real Estate Account)
Responsible for the day-to-day supervision of a group of agents including work and aendance monitoring for the set procedures
Effecvely coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
OPERATION MANAGER (Nov 2018 – March 2022)
Overseeing the general operaon of the hotel maintaining supervision in quality and guest sasfacon
To maintain an effecve relaonship with stakeholders to promote the different services of the company
To recruit, train and monitor staff for several posions
To coach staff and managers
To Address internal and external problems with customers and staff
OPERATION MANAGER (Jun 2017 – May 2018)
Overseeing the general operaon of the hotel maintaining supervision in quality and guest sasfacon
To analyze budgets and Profit and Lost reports to take financial decisions
To maintain an effecve relaonship with tour operators and suppliers to promote the different services of the company
To coach staff and managers
Set and achieve sales
To Address internal and external problems with customers and staff
Ensure compliance with laws and health and safety
RESIDENT MANAGER (May 2015 – Jun 2017)
To assist the General Manager with the profitable running of the hotel
To support and lead department managers in financial maers like budgets, forecasts and cost control
To prepare markeng and sales plan with the sales manager and General Manager
To deal with security problems and safety hazards to ensure the correct protocol
To resolve on site issues related with guests and staff
SIX SIGMA GREEN BELT – 2017
PXS Global and Cámara de Industrias de CR
MBA QUALITY MANAGEMENT – 2015
GENERAL MANAGER PROGRAM – 2013
Cornell University, Ithaca NY
HOTEL REVENUE MANAGEMENT – 2011
Cornell University, Ithaca NY
FOOD SERVICE MANAGEMENT – 2011
Cornell University, Ithaca NY
Grand Hotel Europe (Saint Petersburg)
MASTER CERTIFICATE HOSPITALITY MNGT (2010)
Cornell University, Ithaca NY
