Craig Webb

Activities Manager

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Paphos, Επαρχία Πάφου0Μέλος από 2 Οκτωβρίου 2022

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A fast-learning, confident and driven team leader with a passion for making a difference and helping others. Eclectic mix of knowledge, skills and experience gained through several different avenues of education, coaching, and management. Driven, motivated and excited to continually expand knowledge by studying, developing, and researching new avenues of learning.

Ambitious, pragmatic, and enterprising young professional ready to have a constructive, progressive, and uplifting impact in a new environment.

Εμπειρία

Work Experience Summary

Activities Team Leader July 2022 – November 2022

Holiday Village Resorts, Cyprus and Lanzarote

Managing Kids Club, Crèche and Activities team in resort.

Key Achievements:

ü Increase key performance scores from 3.5 to 7.3 within 5 weeks of being in Lanzarote ü Increase daytime activity scores to 8.75 within 4 weeks in Cyprus

Activities Manager September 2021 - July 2022

David Lloyd Clubs

· Head of activities department including 6 teams; Racquets, Swim, DL Kids, Gym, Group Exercise and Blaze..

· Leading member obsessed service through inspiring leadership..

· Creating and implementing club action and improvement plans against key metrics based on the 4 monthly cycle and managing own teams to deliver.

· against key metrics based on the 4 monthly cycle and managing own teams to deliver.

· Managing stock, repairs and ordering systems, following our operating and finance procedures.

· Setting stretching but achievable targets for the team and reviewing them on a regular basis.

· Working with partners and contractors to ensure consistent delivery of the Service Level Agreements.

Key Achievements:

ü Increase Swim Participation to 400+ children (increase of 25%)

ü Increase Tennis Participation to 200+ children (increase of 400%)

ü Increased PT Revenue by £6,000 per month 3,00%+

ü Successful Implementation of 5 new Products ü Successful recruitment of 10 members of staff

Training and Development Consultant February 2018 – October 2021

TED Active

· Lead roles in yearly regular training of staff in resort and on yearly residential training events.

· Consulting on management and operation of activity programs in UK and overseas holiday resorts.

· Concept development and innovation.

Key Achievements:

ü 2-week consultation visit to Parkdean resorts. 2020. Direct support for Activities and Experience Manager, guidance on activity delivery, support training around being ‘on show’ outside work hours, consult on facilities, equipment, and program development.

ü Created new activity concept – TUI SENSATORI ARCHERS, 2018. A highly successful and popular new concept that is now a core part of the activity program in TUI SENSATORI Resorts.

ü Consulted in 2020 TUI SENSATORI Sports and Wellbeing training including leading a full day of Archery training for 20 new coordinators, sports program activities, and specialist supervisor training.

Sports and Wellbeing Manager (in-resort) April 2017 – October 2020

TED Active – TUI Sensatori Resorts

· Leading experienced fitness, wellbeing, and sports coordinators to deliver a 5* activity program in TUI SENSATORI Resorts.

· Accurate reporting of guest and client satisfaction using information gathered through several resources of feedback data.

· Regular observations and performance reviews with staff to ensure the highest standard of guest experience and service.

· Review of incidents, complaints and potential challenges to ensure any controls/measures are put in place to continually improve our holistic service.

· Ensuring key KPI’s are met and monitoring progress towards achieving seasonal goals.

· Involvement in Resort Profit and Loss Monitoring and reducing cost to yearly budget.

· Professional liaison within complex hierarchy structure. UK Operation Manager, In Resort Delivery Manager and General Manager

SEN Teaching Assistant January 2015 – April 2017