Malik Asad

Hospitality Management Master's candidate with practical 5-star resort experience and proven operations leadership in Cyprus. Combines guest-facing excellence with analytical capabilities from a dual Computer Science background. Demonstrated success leading teams of 15+, optimizing service delivery, and resolving complex guest issues in fast-paced environments.

Seeking to contribute to hotel operations, front office, food and beverage, or guest services excellence in Cyprus's premium hospitality sector.

Food Delivery Manager at Cito Gourmet Express Restaurant (2021-05 – 2024-02)

• Led and supervised a team of 15+ delivery and service staff in a high-volume food service operation, ensuring consistent service quality and operational efficiency across all shifts.
• Achieved 98% on-time delivery rate through real-time coordination, route optimization, and implementation of structured dispatch protocols.
• Improved operational efficiency by 20% and reduced annual fuel costs by 12% through data-driven logistics analysis and delivery route restructuring.
• Developed and delivered staff training programs that reduced order errors by 15%, elevating overall customer satisfaction and brand reputation.
• Managed end-to-end customer complaint resolution, transforming service recovery opportunities into positive guest experiences and repeat business.

Food and Beverage Intern at Atlantica Mare Village Hotel & Resort (2019-06 – 2019-10)

• Delivered daily guest-facing food and beverage services within a 5-star luxury resort environment, consistently meeting and exceeding luxury hospitality standards.
• Managed opening and closing duties including station preparation, inventory verification, and service readiness checks to ensure seamless operations.
• Facilitated clear communication between front-of-house service teams and back-of-house operations, ensuring timely and accurate guest service delivery.
• Developed advanced skills in guest interaction, professional complaint handling, and service etiquette within an international, multicultural guest environment.

Master of Arts in Hospitality Management – American College (2023)

Bachelor of Arts in Hotel Management – American College (2018 – 2023)

Bachelor of Science in Computer Science – Mirpur University of Science & Technology (2012 – 2016)