Saededdin Shabouk

Strategic Key Account Manager combining over 4 years of B2B commercial execution with a foundational academic background in General Medicine. Specialized in managing international partnerships, driving export strategies, and translating performance data into actionable market growth. Adept at conducting Quarterly Business Reviews (QBRs), negotiating with distributors, and mitigating account churn.

Native

Arabic speaker equipped to independently manage and expand MENA/EMEA export markets, supported by fluent English and B2 Czech for seamless cross-functional alignment with Prague HQ.

Business Strategy & Operations Consultant (Freelance / B2B) - Self-Employed - Prague, Czechia

(2024-07)

• Market Expansion: Advise B2B clients on positioning and operational efficiency, leveraging an analytical approach to identify new international business opportunities.
• Commercial Audits: Deliver actionable performance reports within tight timeframes, restructuring client workflows to ensure measurable, accelerated outcomes.

Customer Success & Key Account Manager - Expedia Group (Expedia Services CZ s.r.o.) - Prague, Czechia

(2022-08 - 2024-07)

• Account Growth & Upselling: Negotiated commercial terms and expanded B2B accounts; successfully convinced 30% of underperforming partners to upgrade their tier within a single quarter.
• Data-Driven Strategy: Addressed a 15% mid-season conversion drop for a high-value account by analyzing funnel data; guided stakeholders to pivot targeting strategies, resulting in an 18% ROI increase within 45 days.
• Client Retention: Maintained rigorous oversight of customer health and delivered transparent QBRs, reducing overall portfolio churn by 12%.
• Escalation Management: Orchestrated cross-functional responses to resolve critical integration bottlenecks, ensuring zero disruption to partner revenue streams.

Data & Operations Coordinator - Randstad HR Solutions s.r.o. / Amazon - Prague, Czechia

(2021-08 - 2022-07)

Managed complex logistical data and fast-paced operational workflows, ensuring precise cross-functional execution in a high-volume international environment.

General Medicine studies - General Medicine - Charles University, Faculty of Medicine in Pilsen (2013 - 2017)