Customer Service Representative

About The Company

Coveris Gera GmbH is a leading manufacturer in the packaging industry, renowned as the third-largest producer of flexible packaging films in Europe. With its headquarters located in Vienna, Austria, the company operates across 18 manufacturing facilities, employing approximately 2,500 dedicated professionals worldwide. Coveris is committed to delivering sustainable and innovative packaging solutions that meet the evolving needs of global brands.

The company's focus on quality, environmental responsibility, and customer satisfaction has established it as a trusted partner in the packaging sector, serving a diverse range of industries including food, beverage, healthcare, and consumer goods.

About The Role

We are seeking a dedicated and detail-oriented individual to join our Customer Care department at our Gera location as a Sachbearbeiter Customer Care / Vertriebsinnendienst (m/w/d). This role is vital in maintaining high levels of customer satisfaction through efficient management of client inquiries, order processing, and after-sales support. The successful candidate will act as a key point of contact for our customers, ensuring their needs are addressed promptly and professionally.

This position offers an excellent opportunity for individuals with a background in commercial or sales support, looking to develop their career within a dynamic and international environment. The role can be performed on a full-time or part-time basis, providing flexibility to accommodate different working arrangements.

Qualifications The ideal candidate will possess a completed commercial education, preferably as an Industriekaufmann/-frau, with several years of relevant professional experience. Prior experience in sales or customer service, especially within the flexible packaging industry, is highly advantageous. Strong negotiation skills and excellent communication abilities are essential for success in this role.

Proficiency in English, both spoken and written, is required to effectively communicate with international clients and partners. Additionally, candidates should have solid computer skills, particularly in MS Office applications, to handle various administrative and reporting tasks efficiently.

Responsibilities The main responsibilities of this role include maintaining and nurturing relationships with our customers by providing exceptional support and service. You will handle customer inquiries, process orders, and manage complaints or complaints resolutions to ensure customer satisfaction. Preparing preliminary cost estimates and creating competitive offers will be part of your daily tasks, along with following up on quotations to secure sales.

You will oversee the entire order lifecycle, including scheduling deliveries, coordinating with logistics, and ensuring timely invoicing. Occasionally, you may visit customers together with our field sales team to strengthen relationships and gather feedback.

Your role is crucial in ensuring smooth communication between clients and internal departments, contributing to the overall success of our sales and customer service objectives.

Benefits

We offer a comprehensive benefits package designed to support our employees both professionally and personally. This includes asset-building benefits such as vermögenswirksame Leistungen and an employer contribution towards company pension schemes. Employees are also entitled to Christmas bonuses and may participate in bicycle leasing programs to promote a healthy and active lifestyle.

We foster a culture of continuous development by providing opportunities for personal growth and increased responsibilities within the company. Our workplace is characterized by a friendly and collaborative atmosphere, where mutual respect and teamwork are highly valued. Additionally, we support work-life balance through flexible working arrangements and other employee-centric initiatives.

Equal Opportunity

Coveris Gera GmbH is committed to creating a diverse and inclusive work environment. We believe that equal employment opportunities should be accessible to all individuals regardless of gender, age, ethnicity, religion, disability, or background. We promote fairness and respect in all aspects of employment and are dedicated to fostering a workplace where every employee can thrive and contribute to our shared success.