Customer Service Representative

Customer Service Representative (m/f/d) – Freight Forwarding and Logistics Services

Location: Trebsen/Mulde, Germany | Full-time, 40 hours per week | Day shift | Start: As soon as possible

About The Company

Robert Müller GmbH is part of the Robert Müller Group, a medium-sized freight forwarding and logistics company headquartered in Saarlouis. With additional locations in Germany, France, and Poland, the group employs more than 400 people across Europe and operates its own fleet. Through its connections to leading freight forwarding networks, the company provides a broad range of logistics services, including groupage transport, part-load and full-load services, import and export, warehousing, and contract logistics.

At the Trebsen/Mulde location, our Customer Service team serves as a key link between customers, operational departments, and partner companies across our national and international transport network. We are looking for a reliable, customer-focused colleague to help ensure that shipments are managed smoothly and customers receive clear, timely support.

About The Role

As a Customer Service Representative, you will support customers throughout the transportation of their shipments. Working a day shift, you will monitor shipment progress, respond to customer inquiries, and help resolve irregularities that arise during transit. You will communicate closely with dispatch, the transshipment warehouse, internal operational teams, and our system and network partners.

This is a hands-on commercial role for someone who enjoys coordinating information, following issues through to resolution, and contributing to a dependable customer experience. You will have your own area of responsibility while working collaboratively with colleagues to maintain efficient transport operations and high service standards.

Qualifications

• Completed commercial vocational training; training as a freight forwarding and logistics services clerk is an advantage.
• Previous experience in transportation or freight forwarding is preferred. Relevant practical knowledge of forwarding operations is beneficial.
• Good working knowledge of Microsoft Office, particularly Excel and Outlook.
• Careful, conscientious working habits and strong attention to detail.
• Reliability, motivation, and a responsible approach to assigned tasks.
• Clear, professional communication skills and the ability to work effectively with customers, colleagues, and external partners.
• A collaborative mindset and the ability to manage follow-up tasks in a busy operational environment.

Responsibilities

• Monitor and track shipments throughout the company’s transport and system network.
• Respond to customer inquiries and handle complaints and transport-related irregularities professionally.
• Investigate delivery delays, obstacles to delivery, shipment discrepancies, and other exceptions, coordinating next steps with the relevant teams.
• Work closely with dispatch, operational departments, the transshipment warehouse, and system and network partners to support timely shipment handling.
• Maintain a reliable flow of information between customers, transport partners, and internal points of contact.
• Enter, review, and update shipment information, and document relevant communications and actions in the company’s freight forwarding systems.
• Follow up on open cases and provide customers with accurate information about shipment status and resolution progress.
• Contribute ideas and feedback to the ongoing improvement of service quality and customer satisfaction.

Benefits

• Full-time employment with a 40-hour workweek and a day-shift schedule.
• Attractive, performance-based compensation.
• Annual leave entitlement of 24 days plus 4 additional days.
• An independent area of responsibility and scope to make decisions within your role.
• The opportunity to work autonomously while receiving support from a collaborative team.
• Professional and personal development opportunities, including further training.
• The chance to contribute to a well-established logistics group operating across several European countries.

To apply, please send your application to Torsten Sadlowski, Training and Human Resources, Robert Müller GmbH, Ostring 57, 66740 Saarlouis, Germany. We look forward to learning more about you.

Equal Opportunity

Robert Müller GmbH welcomes applications from qualified candidates of all backgrounds. Employment decisions are based on relevant qualifications, experience, and the requirements of the role. We are committed to a respectful, professional workplace where every team member can contribute and develop.