SuperchatAt Superchat, we're rebuilding how businesses talk to their customers. The phone call, the contact form, the support ticket: all of it is being replaced by messaging and AI. We're building the platform that runs underneath.
Founded in 2020, Superchat has become the platform of choice for 10,000 businesses worldwide, from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every single day.
We started as a unified inbox: one place for every channel a customer might pick, WhatsApp, email, SMS, Instagram. Then ChatGPT happened, and the second chapter began: AI agents that respond across chat, email, and voice at the quality of the best human teams.
We're 100 people, profitable, and have raised €18M in funding (last round 4.5 years ago, we've been growing on our own money since). Headquartered in Berlin.
We're hiring an Engineering Manager to lead one or more squads. You'll partner directly with the CTO to develop engineers, ship reliable software, and shape how our team works as we scale.
You bring 3–5 years of people management experience in software engineering, ideally in B2B SaaS environments.
Strong delivery leadership.
You have a track record of leading squads of 5-10 engineers through full product and delivery cycles.
Technically credible.
You come from a strong technical background (former Senior Engineer or equivalent), read code comfortably, and contribute meaningfully to technical discussions.
Builder of strong engineers.
Your former reports got promoted, took on broader scope, or grew into roles that better matched their strengths.
Strong hiring instinct.
You have experience hiring engineers and successfully closing high-quality candidates.
Comfortable with difficult conversations.
You are comfortable having clear, honest, and sometimes difficult conversations when needed.
Clear communicator.
You are fluent in written and spoken English. You communicate clearly across engineering, product, and leadership teams and create alignment through strong written and verbal communication.
You treat engineering as a ticketing operation focused only on timelines and task tracking instead of product quality, technical health, and team growth. We need engineering leaders, not project coordinators.
Engineer escaping into management.
You moved into management mainly to stop coding rather than because you genuinely enjoy leading, coaching, and developing people. This role requires a real interest in people leadership, not retreating from technical work.
Top-down architecture owner.
You want to personally own architecture decisions alone instead of enabling strong technical ownership within engineering teams. Engineers own architecture decisions - you participate, challenge, and sponsor the right investments.
First-time people manager.
You are entering engineering management for the first time and have not yet experienced leading teams through performance, hiring, and scaling challenges. We’re looking for someone who has already managed engineering teams successfully.
Remote-only operator.
You prefer fully remote work and don’t want to actively build relationships and culture in person with the team. We believe strong engineering leadership requires regular in-person collaboration and presence in Berlin.
Direct Reports: Engineers in your squad(s); you own their development, performance, and growth
Product Manager(s): PMs own what and why; you own how (delivery) and who (people)
People Ops: Partner on compensation and processes
Funded with conviction. $16.5M raised with a strong trajectory toward profitability
Modern stack. Kotlin/Quarkus, AWS, TypeScript/React/Next.js, and LangGraph for AI-powered features
Squad-based organization. Each squad owns its domain end-to-end with real ownership and autonomy
Product-led structure. PMs report directly to the CPO, keeping product strategy focused, consistent, and clearly prioritized
Engineers own technical decisions. Engineering Managers participate, challenge, and sponsor decisions - but engineering judgment stays with the team
Hybrid by design. Our Berlin office in Prenzlauer Berg is the center of gravity, with two work-from-home days as the standard setup
Direct feedback culture. Honest, direct, and kind feedback is part of how we work together - in 1:1s, retrospectives, and everyday collaboration
Two clear career tracks. We support both Individual Contributor growth (up to Staff level) and Engineering Management paths, with explicit reversibility between both
Benefits & Culture
It’s important to us to create an environment where people genuinely enjoy spending time together - whether that’s through HYROX training, golfing, beer pong tournaments, running clubs, Warhammer, weekend activities, or whatever kind of community you’d like to help build here!
We're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the description. At Superchat, we welcome diverse perspectives and people who think rigorously.
Relocating to Berlin? We support you with practical relocation help. You'll feel home in no time.
We look forward to your application! 🙂
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