Field Support representative

Role: Field Support representative

Location: Berlin/ Cologne/ Dusseldorf/ Gerlingen, Germany(Onsite)

Contract : 6 - 12+ Months contract

·Job Description:

oProvide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.

oWhere required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.

oPerform data collection/preservation activities as they relate to migrations and/or eDiscovery.

oStage Build and Image systems with standard client image (aka eCore).

·Job Qualifications:

oGood Communication Skills.

oGood Analytic/Troubleshooting Skills.

oStrong working knowledge of MS Windows Operating System.

oWorking knowledge of MS Office and basic business application.

oGood Customer Support Skills.

oBasic knowledge of networks, telecom, and compute/storage.

oBasic knowledge of mobile device support.

Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.

Provide support for the handhelds, laptops, and scanner devices.

Provide smart Hands and Feet support for across teams on demand

Rack and Stack Support for commissioning/decommissioning infra devices to be provided.

Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.

Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center

Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.

Co-ordination for cable patching with Vendors or enable on demand.

Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site

Installing and configuring hardware and software components to ensure usability by end users

Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates

Experience in supporting overall manufacturing / lab IT systems and IT devices

Familiarity with manufacturing, lab or distribution center IT equipment

Includes but is not limited to scanners, printers, tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..

Advanced communications skills to work with multiple teams and/or OEMs on high priority issues

Advanced Microsoft skills (server support, etc.)

Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment

Strong focus on quality and attention to detail