Technical Support

Your mission

Position Overview:

We seek a Technical Support Specialist to join our team for an exciting and challenging role.

Key Responsibilities

• Provide Tier 2/3/3.5 technical support

• Troubleshoot technical issues and deliver client support services for international clients using our SaaS & AI platforms.

• Offer technical assistance to clients and employees across various projects.

• Monitor and operate processes within our AWS-based platform

• Work with industry-leading tools, including OpenSearch, Elasticsearch, Grafana, AI tools, Salesforce, Linux, MongoDB, PagerDuty, and more

• Opportunity to grow in a flexible environment, taking on advanced Tier 3.5 and Tier 4 development tasks.

Your profile

Requirements:

• 2-3 years of experience in technical support, either working with international clients or technological military expertise

• Technical orientation and out-of-the-box thinking

• Basic knowledge of cloud technology, TCP/IP, Linux, and PC troubleshooting

• High proficiency in English (both written and spoken) as the job involves global client communication

• Availability to work shifts, including day, afternoon, evening, weekends and holidays

• Fast learner, able to adapt to changes and new technologies quickly

• Strong team player

Advantages

• Basic scripting and coding skills

• Experience with cloud environments (AWS, MS Azure, or Google Cloud)

• Knowledge of additional languages

Why us?

Why Join Us?

If you are a dedicated professional with a passion for technical support and a desire to grow in a dynamic environment, we encourage you to apply for this exciting opportunity.

We are an equal-opportunity employer and encourage applications from individuals of all backgrounds, regardless of gender, ethnicity, or identity.